Refund policy
Digital products, delivered at once
HKTweaks ranks and OS Custom keys are digital content delivered immediately after payment. When you pay, you ask for this immediate delivery and acknowledge that you lose your right of withdrawal once it is delivered (the checkout asks you to confirm it).
Faulty product
If a product is genuinely faulty and our staff cannot fix it in a ticket, we swap it for another product of equivalent value from our catalogue. Not noticing a gain on your setup is not a defect — gains depend on your hardware.
Paid twice / wrong product / not delivered
Open a ticket with your order number (shown on the order page and in your customer area): a duplicate payment, a wrong product picked by mistake before you used it, or an order that was never delivered is refunded or corrected through the original payment method.
Crypto payments
Send the exact amount shown before the payment page expires. An underpaid or late crypto payment is checked by the staff by hand: we either complete the order once the difference is paid, or refund what was received minus the network fee.
Chargebacks and disputes
A chargeback or a PayPal dispute opened without contacting us first removes the rank while it is being handled. Talk to us in a ticket first — it is always faster.
Last updated: 7 October 2026 — any question? Open a ticket on the Discord.